Summa, Inc. has created this privacy policy to inform you of the information gathering and dissemination practices for this Web site, SummaUSA.com™ and Summa's online store, SummaStore.com™. Summa, which operates these Web sites, wants to demonstrate our commitment to your privacy, by notifying you of:
- What personally identifiable information of yours is collected through the Web sites;
- The organization collecting the information;
- How the information is used;
- With whom the information may be shared;
- What choices are available to you regarding collection, use and distribution of the information;
- The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under Summa's control; and
- How you can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at customer.service@summa.us or by phone at 1-800-527-7778.
Visiting SummaStore.com
Your IP address, browser and reference site domain name are logged every time you visit the site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.
Using Cookies
"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized site features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.
Ordering from SummaStore.com
When you order from SummaStore.com, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)
Opening a SummaStore.com account
We require your name, billing address, shipping address, email address and telephone number to open an account for you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) You can correct account data by clicking on "update profile" which appears on the SummaStore.com home and product pages whenever you're logged-in.
From time to time, we may contact you about sales, special offers and new site features if you agreed to be included in our email lists. To cancel our free emails, you can respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to customer.service@summa.us or call us toll-free at 1-800-527-7778 and inform us that you want to unsubscribe from our email list.
Customer Service
In addition to being able to call our customer service department, you may also email us at customer.service@summa.us. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.
Third Party Relationships
We have established several relationships with third party vendors to best serve our customers.
Order Fulfillment - certain vendors of ours provide shipping services on our behalf. These vendors have access only to information needed to accurately ship orders. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.
Credit Card Processing - we use Bank of America Merchant Services and VeriSign Payment Services to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.
Security Policy
We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don't have your password, there is a link that reads "forgot your password?" Click on this for instructions on how to get your password.
Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Questions about our Policies
If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email at customer.service@summa.us or by phone at 1-800-881-7256.